2024 Transitional Lessons
Survival Lessons continue as normal during School Holidays
TERM 1
Monday 29 January – Friday 12 April
Transitional Term cost: $418 for 11 weeks/lessons (10 Weeks $380 for Monday and Friday lessons)
TERM 2
Monday 29 April – Friday 5 July
Transitional Term cost: $380 for 10 weeks/lessons (9 weeks $342 for Monday lessons)
TERM 3
Monday 22 July – Friday 27 September
Transitional term cost: $380 for 10 weeks/lessons
TERM 4
Monday 14 October – Friday 20 December
Transitional Term cost: $380 for 10 weeks/lessons
CONTINUING LESSONS
If you have a current booking you are automatically enrolled for next term. Prior to term commencing, a confirmation email will be sent directly from the booking system. It will details your current booking and a link to the booking system. If you are happy with your current booking you are not required to take further action apart from pay your term fees by the due date.
CHANGES TO LESSONS
Should you wish to change your day or time of lessons please email [email protected] prior to term commencing to request your preference. You may need to be waitlisted until your preference becomes available. Please be patient as there are a lot of changes up to and including term commencement.
CANCEL TERM BOOKING
If you don’t wish to continue we would ask that you complete the cancellation form
ENROLMENT
If you are new to KASS and wish to enrol your child a prerequisite is completion of the survival program prior to progressing onto transitional lessons. Please call KASS to discuss further on 1800 543 779
Transitional Lessons are booked through the KASS Booking system.
Please ensure that you understand the terms and conditions of changing your lesson or when you are eligible for a make up lesson. Should you do extra lessons you will be charged. If you know you are going to be away please take these lessons out A.S.A.P. You are able to makeup a lesson at any stage during the term. Lessons can not be made up in school holidays.
Click on the link for the terms and conditions http://www.infantswim.com.au/lessonstechnique/lessontandc/
Payment is due prior to term commencing or your booking will be removed.
ABSENCES
- A notification of your lesson will be sent 24 hours prior to your lesson reminding you of your lesson.
- You must self-administer your cancellation via the booking system at least 2 hours prior to your lesson time in order to qualify for a makeup lesson.
MAKE UP LESSONS
- A make up lesson can be booked for submitted notified absences, to a maximum of 2 make ups per student per term.
- Make up lessons are capped at a maximum of 2 per child per term.
- Make up lessons cannot be booked during the first 2 weeks of term.
- Make ups can be booked up to 10 days in advance.
- Make ups do not have to be booked at the same time of submitting an absence.
- A make up can be taken before the notified absence has occurred
- Make ups are confirmed at the time of booking and viewable in the booking system
- Pool side staff are unable to book make ups
- Make ups must be taken in the same term as the corresponding absences.
- Make ups cannot be carried forward into the next term or holiday program.
- Booked make ups cannot be altered. The lesson will be forfeited if not attended or cancelled.
- Make up lessons cannot be guaranteed and options may be restricted during busy periods.
- Make up lessons owing cannot be transferred to a sibling.
- There is no guarantee the instructor will be the same for makeup lessons.
- ALL makeup lessons must be used before the end of term. Makeup lessons do not roll over to school holidays or the new term.
- Outstanding accounts for more than 90 days with no agreed payment plans or communication regarding when to expect payment will be forwarded to a third party debt collection agency with an additional 35% collection fee charged to the balance owing.
How to cancel your child’s lesson and book a makeup via the booking system
Please logon to the booking system
If you go to “Cancel a Lesson” it will take you to a screen with a list of all lessons. Click the lesson/s you wish to cancel and select “Cancel” red button on right hand side.
To Book a makeup
If you go to “Book a Makeup Lesson” it will take you to a screen and list all of your bookings. Once here click on “Make a Booking” This will take you to a screen that has all available time slots. If you press the arrow on the right it will take you to the next week.
NO lessons are delivered on public holidays.If you don’t wish to continue we would ask that you email us at [email protected]
Note cancellation mid term results in penalties as outlined in terms and conditions
SURVIVAL LESSONS
Please note SURVIVAL LESSONS are delivered ALL year regardless of the school term. No lessons are delivered on public holidays.If you would like to book into our accelerated survival program please call 1800 543 779 or email [email protected]
Should you have any questions regarding this please don’t hesitate to contact us.
SCHOOL HOLIDAY PROGRAM
Please contact us directly regarding our school holiday program as they differ between each location.
Should you be an existing customer and wish to book please log into the booking system and selecting ‘Course Catalogue’ from the top header menu which will show availabilities.
Team KASS
Kids Aquatic Survival School
www.infantswim.com.au
[email protected]
1800 543 779
